FAQ

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 5–8 business days after dispatch.

Do you offer free shipping?

Yes. We offer free shipping on all orders.

How can I track my order?

Tracking information will be emailed once your order has been shipped.

Can I cancel or modify my order?

If your order has not yet been processed, we may be able to modify or cancel it. Contact us as soon as possible.

What is your return policy?

We offer a 30-day return policy from the date your order is delivered.

How long do refunds take?

Approved refunds are processed within 10 business days after inspection.

What should I do if my order arrives damaged?

Contact us within 7 days of delivery and provide photos of the issue.

Is my payment information secure?

Yes. All payments are processed through secure and trusted payment providers.

Do you offer customer support?

Yes. Our support team is available to assist with orders, shipping questions, and product inquiries.

How can I contact customer support?

Email: support@grillsup.shop
Phone: +1 972-656-9124

Where are you located?

Grillsup
2917 Edith Ln, Haltom City, TX 76117, USA