Refund policy

Refund & Return Policy

At Grillsup.shop, customer satisfaction is important to us.

Return Window

We offer a 30-day return policy from the date your order is delivered.

To qualify for a return:

• The item must be unused and in its original packaging.
• The product must be in the same condition as received.
• Proof of purchase may be required.

Non-Returnable Items

Certain products may not be eligible for return due to safety, clearance, or special-order conditions.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds are processed within 10 business days after inspection and issued to the original payment method used during checkout.

Return Shipping

Customers may be responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery and include photos of the issue.

Contact Information

Grillsup
2917 Edith Ln, Haltom City, TX 76117, USA
Phone: +1 972-656-9124
Email: support@grillsup.shop